Terms of Use
These Terms of Use ("Terms") govern your access to and use of the QuoteLeadsHQ website, customer dashboard, APIs, and related services (together, the "Platform"), operated by QuoteLeads (ABN 83 894 208 171) ("QuoteLeadsHQ", "we", "us", "our"). By creating an account or using the Platform, you agree to these Terms.
Contents
- Acceptance & other agreements
- Definitions
- Eligibility & accounts
- The service
- Fees & billing
- Acceptable use
- Your data & leads
- Messaging & consent
- AI features
- Intellectual property
- Third-party services
- Disclaimers
- Limitation of liability
- Indemnity
- Suspension & termination
- Privacy
- Changes to these Terms
- Governing law
- General
- Contact
1. Acceptance & other agreements
By accessing or using the Platform you agree to be bound by these Terms. If you use the Platform on behalf of a business, you warrant that you have authority to bind that business, and "you" refers to that business.
These Terms govern general use of the Platform. Where you purchase paid services - including subscriptions or pay-per-lead services - additional commercial terms apply (for example, our pay-per-lead terms). If there is any inconsistency in respect of those paid services, the specific commercial terms prevail to the extent of the inconsistency.
2. Definitions
- Account - your registered account on the Platform.
- Customer Data - data you or your users upload, generate, or store on the Platform, including Lead Data.
- Lead Data - information about your leads and end-customers, such as names, contact details, addresses, and enquiry details.
- User - any individual you authorise to access your Account (such as your staff or representatives).
3. Eligibility & accounts
You must be at least 18 years old and able to form a binding contract. You must provide accurate registration information and keep it up to date. You are responsible for: (a) maintaining the confidentiality of your login credentials; (b) all activity under your Account; and (c) the acts and omissions of your Users. Notify us promptly of any unauthorised use.
4. The service
The Platform helps businesses capture, manage, and convert leads, including lead management, SMS and call workflows, quoting, AI-assisted scoring and follow-up, and related features. We may add, change, or remove features, and we may perform maintenance, from time to time. We aim for high availability but do not guarantee the Platform will be uninterrupted or error-free.
5. Fees & billing
Fees for paid plans and pay-per-lead services are as set out at sign-up or in your applicable commercial terms. Payments are processed by our payment provider (Stripe). Unless stated otherwise, fees are in Australian dollars and exclusive of GST, which will be added where applicable. You authorise us to charge your nominated payment method for all fees. Except where required by the Australian Consumer Law or your applicable commercial terms, fees are non-refundable. We may change fees on reasonable notice.
6. Acceptable use
You must not, and must not permit any User or third party to:
- use the Platform in breach of any law, or to send unlawful, misleading, infringing, or harmful content;
- send unsolicited or non-compliant marketing messages, or contact individuals without a lawful basis or required consent;
- upload malware, attempt to gain unauthorised access, or interfere with or disrupt the Platform or its security;
- reverse engineer, scrape, or copy the Platform except as permitted by law;
- resell, sublicense, or provide the Platform to third parties except as expressly permitted; or
- use the Platform to harass, defraud, or harm others.
7. Your data & leads
As between you and us, you own your Customer Data. You grant us a non-exclusive, worldwide licence to host, process, transmit, and display Customer Data as reasonably necessary to provide and improve the Platform and to comply with law.
You represent and warrant that you have all necessary rights, permissions, and consents to collect, upload, and process Lead Data on the Platform, and to contact those individuals by the methods you use (including SMS, calls, and email). You are responsible for the accuracy and lawfulness of your Customer Data. Our handling of personal information is described in our Privacy Policy.
8. Messaging & consent
Where you use the Platform to send SMS, make calls, or send emails, you are the sender of those communications. You are solely responsible for complying with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), and all other applicable laws - including obtaining consent, honouring opt-outs, and including required sender identification. You must not use the Platform to send spam. We may suspend messaging features if we reasonably suspect non-compliance.
9. AI features
The Platform includes AI-assisted features (such as lead scoring, summaries, and drafted messages). AI outputs are generated automatically, may be inaccurate or incomplete, and are provided to assist - not replace - your own judgement. You are responsible for reviewing AI outputs before relying on or sending them. AI outputs do not constitute professional, legal, financial, or other advice, and we do not warrant any particular result.
10. Intellectual property
We and our licensors own all intellectual property rights in the Platform, including its software, design, and content (excluding your Customer Data). We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform in accordance with these Terms. If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.
11. Third-party services
The Platform integrates with third-party services (including Supabase, OpenAI, Twilio, Resend, Stripe, and Cloudflare). Your use of those services may be subject to their own terms, and we are not responsible for third-party services. We may change service providers from time to time.
12. Disclaimers
To the maximum extent permitted by law, the Platform is provided "as is" and "as available", and we exclude all warranties, representations, and guarantees not expressly stated in these Terms.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or other law that cannot lawfully be excluded ("Non-Excludable Rights"). Where our liability for breach of a Non-Excludable Right can be limited, our liability is limited (at our option) to re-supplying the relevant services or paying the cost of having them re-supplied.
13. Limitation of liability
Subject to your Non-Excludable Rights, to the maximum extent permitted by law:
- we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, goodwill, or business opportunity; and
- our total aggregate liability arising out of or in connection with the Platform and these Terms is limited to the total fees paid by you to us in the 12 months immediately before the event giving rise to the liability.
14. Indemnity
You indemnify us against all loss, damage, liability, costs, and expenses (including reasonable legal costs) arising from or in connection with: (a) your Customer Data or Lead Data; (b) your breach of these Terms or any law; (c) your messaging or contact of individuals without required consent; or (d) your misuse of the Platform.
15. Suspension & termination
You may stop using the Platform and close your Account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or where we reasonably consider it necessary to protect the Platform, other users, or to comply with law. On termination, your right to use the Platform ends. We will make your Customer Data available for export for a reasonable period where practicable, after which we may delete it, subject to our Privacy Policy and legal obligations. Clauses that by their nature should survive termination will survive.
16. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these Terms.
17. Changes to these Terms
We may update these Terms from time to time. The current version will always be available on this page. We will take reasonable steps to notify you of material changes. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
18. Governing law
These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that State or Territory and the Commonwealth of Australia.
19. General
- Entire agreement: these Terms (with the Privacy Policy and any applicable commercial terms) are the entire agreement between you and us regarding the Platform.
- Severability: if any provision is unenforceable, the rest continues in force.
- Waiver: a failure to enforce a right is not a waiver of it.
- Assignment: you may not assign these Terms without our consent; we may assign them in connection with a business transfer.
- Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
- Notices: we may give notices through the Platform or by email to your registered address.
20. Contact
Questions about these Terms can be sent to:
- Email: contact@quoteleads.com.au
- Entity: QuoteLeads, ABN 83 894 208 171